What Information We Gather and Why
When you open an account with ucs9, we collect the information you provide during registration — your name, email address, contact number, and date of birth. We also record transaction data each time you deposit or withdraw through Touch 'n Go eWallet, Boost, GrabPay, DuitNow or
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FPX. This includes transaction amounts in RM, timestamps and the payment rail used. We do not store your full e-wallet credentials or Maybank2u login details on our servers — those stay within your own payment app. Beyond registration and payment data, we collect device identifiers, browser
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session data, and IP addresses to verify account access and detect unusual login patterns. If you contact our support team, the content of those conversations is retained so we can track resolution history. All data we hold is used for account management, fraud prevention, and improving
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how the platform performs for you. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the networks behind DuitNow and FPX — is limited to what is required to complete a transaction. Our data
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handling applies to all account holders including those in Kuantan and across Malaysia where local law permits use of the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.