Reference

What Governs Your Account on ucs9

These legal terms set out exactly what you agree to when you open and use an account with us — covering how your data is held, how disputes are handled, and what access conditions apply under local law in Malaysia.

Account TermsData HandlingAccess ConditionsDispute ProcessPolicy Updates
ucs9 What Governs Your Account on ucs9
LEGAL CONTACT PATHS

Reach Us About Legal or Account Matters

Team online

Live Chat

Open the chat widget from any page inside your account. Agents handle account-level legal queries, account closure requests, and data access questions directly in the session.

Email Support

For written records of legal requests — including data deletion or dispute lodging — send details to our support address found in your account settings under Contact Us.

Account Settings

Manage consent, marketing preferences, and linked payment methods — including Touch 'n Go eWallet and GrabPay — directly from the Account Settings panel without contacting support.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We are specific about what we collect, how we store it, and who can request changes. If you want to know exactly what data is attached to your account, here is how each area works at ucs9.

Data Retention

Account data — including transaction records from Touch 'n Go eWallet, Boost, and GrabPay deposits — is retained for the period required by applicable law, then deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies help us understand lobby load behaviour. You can adjust cookie settings in your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked e-wallet — including Boost or GrabPay — requires re-verification through the same OTP flow.

Requesting Changes

To request a data correction, access your records, or close your account, contact us via live chat or email. We aim to acknowledge all data requests within a reasonable period under applicable law.

Common Questions About Your Legal Rights

If something in our legal terms is unclear, these answers cover the questions we hear most often from accounts in Malaysia — from data access to dispute handling to what happens when terms change.

Access depends on your local jurisdiction. It is your responsibility to verify that using this platform complies with Malaysian law before opening an account or making any deposit.

Contact us via live chat or the email address in your Account Settings. Confirm your identity through the OTP process, then specify what records you need. We handle these requests under applicable data law.

Transaction and account data — including records of DuitNow or FPX deposits — is retained for the period required by law, then deleted or anonymised. No marketing use continues after closure.

We notify you through your registered account when a material update occurs. You have a notice period to review the change. Continued use after that period means you accept the updated terms.

Yes. Start a dispute through live chat with your transaction reference and the date. Our team will check the account record and liaise with the relevant payment processor on your behalf.

No. All payment methods, including Touch 'n Go eWallet, GrabPay, Boost, FPX, and Maybank2u, fall under the same account-level terms. No separate legal relationship is created by the choice of payment rail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.